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What Our Legal Terms Actually Cover

We keep the account rules, the wallet steps and the region conditions on one page, so you can read them before you open anything. Access depends on your local law and eligible regions, so check that first, then come back to us.

Account termsRegion checksWallet rulesPrivacy commitments
3777apk What Our Legal Terms Actually Cover
DATA AND ACCESS

How We Handle Your Data and Access

Your profile holds only what the account needs to run: the name you verified, your mobile number, your wallet records and the device logins we use to spot unusual access. Session cookies keep you signed in and remember your language choice; clearing them logs you out. Transaction records stay available while the account is open and for the retention period our payment partners and applicable local rules require afterwards. If you want a copy of what we hold, or want it corrected or removed, the written support route is how you ask.

Data we keep Verified name, mobile number, wallet references and login history. We do not keep your bKash, Nagad or Rocket PIN, and no agent will ever ask you for it.
Cookies and sessions Session cookies hold your sign-in and region setting. Analytics cookies count page visits in aggregate, and you can block them in your browser without losing account access.
Security steps One-time codes go to the mobile number on your profile at each sign-in. New devices need that code before the wallet screen opens, which is how we catch a shared password.
Retention and changes Closed accounts keep transaction records for the period our payment partners and applicable local rules set. Ask in writing to correct or remove other details and we reply with a ticket.
POLICY CONTACT PATHS

Who to Contact About a Legal Question

Questions about these terms rarely arrive at a convenient hour, so we keep the contact routes inside your account rather than behind a separate site. Live chat is usually the first place to go for anything tied to a specific transfer — open your wallet screen, copy the reference number, and the agent can pull the record while you wait. For anything that needs a written trail, such as a name correction or a request to delete your data, the support form is the one we log and reply to.

In-account live chat Open the chat panel from your wallet screen and paste the transfer reference so the agent can locate the record without asking you to repeat the details twice.
Written support form Use the form for name corrections, data requests and anything you want answered in writing. Each submission returns a ticket number you can quote when you follow up.
Account security desk If you think someone else has reached your profile, change your password, then message the security desk so we can freeze wallet movement until you confirm access.

Questions We Get About Access and Rights

These are the things account holders ask us most often when they read through the terms. Short answers below, and the written support form if you want something confirmed against your own profile rather than in general wording.

That depends on your local law and eligible regions, not on us. Check the rules that apply at your address before you register, and do not open an account where this service is not permitted.

Usually the name on your mobile wallet and the number registered to it. If a payment name does not match the profile, we ask for a short written confirmation before the wallet is unlocked.

No. One profile per person, funded from wallets in your own name. Duplicate profiles are closed and any balance goes back through the same bKash, Nagad or Rocket rail it arrived on.

Send the request through the written support form inside your account. We reply with a ticket number, confirm what we hold against your profile, and explain anything that cannot be released under local rules.

We update this page and tell affected account holders through the in-account message box. If a change means you can no longer use the service, we set out the steps for closing out your wallet.

Yes. One set of account terms sits across the lobby, so the same verification, wallet and conduct rules apply whether you are on a live table or a cricket market.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.